Dealer Service Retention Strategies for 2023
Your service department makes a lot of money for your dealership. In fact, that's true for most car dealers (with a service department). Due to the continued need for regular maintenance, oil changes,...
View ArticleHow to Be a Specialized BDC Car Dealership
While your sales and service teams may do a fantastic job greeting customers and creating that initial relationship in the dealership, the follow-up after may be lacking. Also, those shoppers that...
View ArticleWhat Should the Modern Dealership Customer Experience Offer?
The modern customer experience goes well beyond in-person interaction. Considering there is an up-and-coming generation of car buyers who were basically co-raised by technology (Gen Z, sometimes called...
View ArticleA Look Into the Car Buying Customer Journey
The car buying process can certainly be compared to a journey. An adventure, even. And just like any adventure you can think of in a book or movie, the car buying journey can be filled with unexpected...
View ArticleHow to Improve Customer Service in the Automotive Industry
Unfortunately, the automotive industry customer experience (more specifically, automotive retail) of many car buyers is not often fondly remembered. When one thinks of top notch customer service, their...
View ArticleCar Sales Tips for Beginners
Being a successful car salesperson requires more than just a desire to sell cars and make money. When you're selling cars, you aren't just selling the vehicle that is getting your customers from Point...
View ArticleAre Shoppers in the Market to Buy a Car Now?
Do shoppers need a car now? Like, right now? Sure, people WANT cars now; but are they able to buy a car now? Buying a car these days can be quite an investment. Perhaps more so than usual. Especially a...
View ArticleBenefits of Chat Integration in a Dealership CRM
The automotive industry is in an exciting new era! It's the era of utilizing technology to help improve the customer experience in the world of car sales. One critical aspect of this technology is the...
View ArticleHow to get Internet Leads for Car Sales
With the rise of technology, the way people shop for cars has changed drastically in recent years. Today's car buyers are more likely to research and shop online, and they expect to be able to find the...
View ArticleDealerKnows Summer Camp Redefines the Automotive Conference
The automotive conference. A vast hall of carpet, curtains, and creative booths conveying car-related commerce. This is undoubtedly the image that appears when we think of an automotive conference...
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